How I designed and launched WooWiki — Hubwoo's unified knowledge platform — consolidating fragmented documentation across 10 products, 4 languages, and two audiences, while building the processes and team that kept it running.
Hubwoo's source-to-pay platform spanned 10 modules — eAnalyze, eContract, eSource, eBuy, eInvoice, eConnect, eContent, Hub, Portal, and Search. Each had its own user guide, available in English, Spanish, German, and French. All of it lived in SharePoint as downloadable PDFs — a platform that was neither intuitive nor accessible for customers who just needed to find an answer quickly.
There was no unified home for documentation. No consistent structure. No clear workflow for keeping guides current as the platform released updates quarterly.
I designed and launched WooWiki, Hubwoo's official Confluence-based intranet — the single home for all product documentation, internal knowledge, and cross-department resources. WooWiki served both employees and external customers.
The result: Internally, everyone was satisfied. Customers responded positively to how easy it was to access guides and how professional they looked — a meaningful shift from the previous SharePoint experience.
Beyond the platform design, I built the documentation function itself — establishing the processes for guide updates, release notes, and internal communications within the technology team. I also built the team: after an outsourced resource arrangement didn't work out, I recommended and received approval to hire a small team of documentation engineers in the Philippines, working under my direction.
On a quarterly major release cycle, I consolidated all content changes across 10 products, distributed update tasks by product area among team members, coordinated the localization request to our translation vendor, and QA'd the Spanish output personally. German and French were reviewed structurally for consistency. The product UI itself was localized into 14 languages — a pipeline I managed end to end alongside the guide workflow.
I was promoted from Documentation Engineer to Documentation Manager three years into my tenure — recognition of the function I had built. I remained until Hubwoo was acquired by Proactis, at which point the role became redundant.